Frequently Asked Questions
Everything you need to know about your glow journey.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days of receipt for a refund, minus shipping costs.
Are Urban Skin Rx products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals.
How do I know which products are right for my skin type?
We recommend taking our online Skin Quiz or consulting our 'Shop by Concern' section to find the perfect regimen for hyperpigmentation, acne, or anti-aging.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select international territories. Shipping rates and delivery times vary by location.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer support team within 30 minutes of placement to request any changes.